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TEA NY Office

 

Welcome to the TEA Customer Service and Support section, this section contains an overview of our policies as well as key contacts for specified departments:

 

 Admin and Accounting  Customer Support Repair Department
 Erika Campbell - Admin & Accounting  Roseann Winch - Service Manager

 Mike Cantinieri -  Repair Manager

 Tel: 845-278-0960   Tel: 845-278-0960   Tel: 845-278-0960 Ext 227
 Email: erika@TEAheadsets.com   Email: roseann@TEAheadsets.com   Email: mikec@TEAheadsets.com

 Forms:


Check Order Status Form (click to open form)

 

Warranty-Repair/Mod Form (click to open form)


Policy

 
TEA Product Warranty:

TEA warrants that all products are free of manufacturing defects in material and workmanship, for a period of 1 year. The Warranty is void and inapplicable if the product has been used in a way other than instructed, abused, or misused, damaged by accident or neglect or in being transported, or the defect is due to the product being repaired or tampered with by anyone other than TEA or an authorized TEA repair center. TEA provides a full-time repair depot, and any product that needs warranty or non-warranty repair or modification services, can contact our Repair Manager.  A return authorization (RMA) must be obtained prior to returning any equipment for service. Estimated repair costs and analysis can be provided prior to work being performed. TEA reserves the right to repair or exchange upon inspection of a product under warranty. Requests for return authorization can be completed with the below form.

TEA Payment Terms:
 
Payment terms are setup at the time of sale.  We offer NET 30 day terms for qualified customers and we accept Visa/Mastercard.  Payment should be made to : Television Equipment Associates, Inc.,P.O. Box 404 , Brewster, NY 10509.  Please specify invoice number on check stub as well as a customer number.  Past due invoices are subject to 1.5% late payment charge.
 
All special ordered items are non-cancelable and non-refundable.  If there is a need to return a unit for repair, a Return Authorization form is required and should be included with the return.
 
Evaluation customers have 30 days to test and evaluate equipment with the option of purchasing at the end of the trial period.

TEA Product Evaluation Policy:
 
If you are considering TEA headsets to outfit a team, we offer a no obligation 30-day product evaluation program, (qualified US Military, Government and Law Enforcement Teams/Units only). Individual or personal requests may purchase a sample for a 14-day trial and return for full refund (valid credit card required, authorization form sent separately).

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GSA Contract Holder: GS-07F-0277K © TEA Headsets | Television Equipment Associates, Inc. All Rights Reserved. | 16 Mount Ebo Road South | Suite 6 (PO Box 404) | Brewster | NY | 10509