Admin & Accounting
Customer Support / Repairs
TEA Product Warranty
TEA warrants that all products are free of manufacturing defects in material and workmanship, for a period of 1 year. The Warranty is void and inapplicable if the product has been used in a way other than instructed, abused, or misused, damaged by accident or neglect or in being transported, or the defect is due to the product being repaired or tampered with by anyone other than TEA or an authorized TEA repair center. TEA provides a full-time repair depot, and any product that needs warranty or non-warranty repair or modification services, can contact our Repair Manager. A return authorization (RMA) must be obtained prior to returning any equipment for service. Estimated repair costs and analysis can be provided prior to work being performed. TEA reserves the right to repair or exchange upon inspection of a product under warranty. Requests for return authorization can be completed with the below form.
TEA Payment Terms
All special ordered items are non-cancelable and non-refundable. If there is a need to return a unit for repair, a Return Authorization form is required and should be included with the return.
Evaluation customers have 30 days to test and evaluate equipment with the option of purchasing at the end of the trial period.
TEA Product Evaluation Policy
If you are considering TEA headsets to outfit a team, we offer a no obligation 30-day product evaluation program, (qualified US Military, Government and Law Enforcement Teams/Units only).
Individual or personal requests may purchase a sample for a 14-day trial and return for full refund (valid credit card required, authorization form sent separately).